FAQs: Your Questions Answered by Reveance
At Reveance, we believe that a smooth skincare journey includes clear answers to all your questions. This section is dedicated to our Frequently Asked Questions (FAQs), designed to provide you with all the information you need, from ordering your favorite products to understanding our shipping and return policies.
We've organized our FAQs into key categories to help you find what you're looking for quickly. If you can't find the answer you need, our dedicated team is always ready to assist you. Your smooth experience with Reveance is our top priority.
WHERE DO I ENTER A DISCOUNT CODE?
You can enter your discount code on the checkout page before completing your order at Reveance. Simply apply it in the "Coupon Code" field.
DO YOU CHARGE SALES TAX?
Sales tax is applied based on your location and local tax laws. The tax amount will be calculated and shown at checkout on Reveance.
What payment methods do you accept?
Reveance accepts all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods offered during checkout.
What are your shipping methods and rates?
Reveance offers standard and expedited shipping options. Shipping costs are calculated based on your location and chosen method at checkout.
What is your Return Policy?
Reveance accepts returns on unused, unopened products within 30 days of purchase. Please contact customer service for return instructions.
Where do I enter a discount code?
You can enter your discount code on the checkout page before completing your order at Reveance. Simply apply it in the "Coupon Code" field.
Do you charge sales tax?
Sales tax is applied based on your location and local tax laws. The tax amount will be calculated and shown at checkout on Reveance.
How do I place an order?
Simply browse the Reveance online store, add items to your cart, and proceed to checkout. You’ll need to enter your shipping and payment information to complete your order.
Can I modify or cancel my order?
We process orders at Reveance as quickly as possible to ensure timely delivery. Unfortunately, we are unable to modify or cancel orders once they are confirmed. If you need assistance, please contact our support team immediately after placing the order.
Why was my order canceled?
Orders may be canceled due to payment issues or stock shortages. If your order from Reveance is canceled, we will notify you via email with further details.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods offered during checkout.
Is my payment information secure?
Yes, at Reveance, we use SSL encryption to ensure that all your payment information is processed securely. Your privacy and security are important to us.
Can I use multiple payment methods for my order?
At this time, we can only accept one payment method per order.
Will I be charged sales tax?
Sales tax is calculated based on the shipping address and applicable state laws. You will be able to see the tax amount during checkout.
What are your shipping methods and rates?
Reveance offers standard and expedited shipping options. Shipping costs are calculated based on your location and chosen method at checkout.
When will my order ship?
Orders are usually processed and shipped within 1-2 business days. Once shipped, you’ll receive a tracking number to follow your order.
Does Reveance Ship to PO Boxes?
Yes, Reveance ships to PO Boxes through standard shipping.
Will I get charged for Duties and Fees?
International orders may be subject to duties and taxes, depending on the destination country. These charges are the responsibility of the customer.
What is your Return Policy?
Reveance accepts returns on unused, unopened products within 30 days of purchase. Please get in touch with customer service for return instructions.
ANTIOXIDANT
CERTIFIED
NON TOXIC
SUSTAINABLE
CRUELTY FREE
3RD PARTY LAB